Linkage Studies
Integrated reporting links together the company’s various measurements and measuring points and in so doing provides the company with insight and overview.
The idea behind this holistic management philosophy is that it should be possible to tie together the strategies and goals from various parts of the organisation. The interrelationships are usually seen in the links between the company’s employees, the processes and systems which are used, its customers and other stakeholders as well as the company’s financial situation. The interrelationships can, however, assume many forms, depending entirely on the company’s/organisation’s field of activity.
To ensure coherence between the company’s various measuring points and measurements, Ennova supplies integrated reporting that provides the company with insight and overview.
Integrated reporting gives answers to:
Employees and behaviour
Which conditions determine absence due to illness by employees? Does the cooperation in the unit, for example, play a role? What about workload?
Employees and processes
Is there a connection between employee satisfaction and motivation and whether the unit meets its quality and productivity targets? Do motivated employees run faster?
Employees and customers
Do more committed employees also mean more satisfied customers?
Employees and economy
Do units with committed and loyal employees have better economies than other units?
Customers and processes
Does their use of a company’s services and products have a bearing on how the customers perceive the company overall? Are customers aware of the higher levels of product quality, or do they attach importance to other things?
Customers and behaviour
Can we identify early warning indicators that a customer is perhaps about to go elsewhere?
Customers and economy
Are the most loyal customers necessarily the most profitable?